People Pleaser
Donut worry, be happy! Our airport location (an award-winning, nationally recognized gem) is looking for a wonderful customer service cashier. Sounds like you? Then keep reading below...
Who We Are
Angel Food Bakery & Donut Bar @ MSP International Airport is a sparkling gem with fabulous donuts, pretzels, cookies, cupcakes and other treats. Our growth has been amazing, so we're on the lookout for someone wonderful who wants to be a part of a business that even the Food Network and Martha Stewart Living have noticed. (Betcha didn't know that we took home the prize of "Best New Quick Service Food Concept" in all of North American airports!)
Because the demand for our baked goodies has been overwhelming, our light-filled state-of-the-art bakery at MSP Airport's main terminal is looking to add one more customer service cashier.
Who We need
Our ideal match would be someone that is stoked on customer service and would love working in a lively "open kitchen" environment with awesome bakers, fantastic customers and happy, drama-free colleagues. Folks constantly pop their heads in to say "LOVE your music; great vibe!" Travelers are delighted to discover our bakery in action and find just-made goodies to snag before boarding the airplanes. You'll be amazed at how often they comment about our commitment to using fresh fruit fillings and other divine ingredients that produce instant ooohs and ahhhs.
PRODUCT KNOWLEDGE: You gotta have it. You gotta want more of it. Our customer base trusts us to be experts and put p-e-r-f-e-c-t-l-y baked goodies in their paws.
ATTENTION TO DETAIL: Every detail matters. From putting the right flavor labels out to keeping the beverage cooler stocked to making sure the coffee is hot & fresh. We love our sparkly, pretty bakery. We hope you do too.
THE ABILITY TO WORK IN A FAST-PACED ENVIRONMENT SELF-SUFFICIENTLY: We all need to take on many tasks from start to finish. Seeing a to-do list through and knowing when to ask for help are very important attributes in our ideal hire.
INTEGRITY AND MATURITY: We need you here on time, every time. It sucks to have eager customers lining up and to not know when your fellow cashier will come through the door.
CUSTOMER SERVICE: We've put in years of work to create these bakeries, but YOU are ultimately the face & voice that our customers interact with, so experience in customer service would be a definite plus. Experience in having fun & starting dance parties is also encouraged.
PROFESSIONALISM: Leave the drama at home; we're professionals who bake. And laugh. And sometimes do crazy things like somersaults in the hallway (though that isn't a job requirement). We also have thick skin, because for all of us, there are days we ef up a recipe and have to do it again. Each bakery in the world has its own way of doing things, so we need you to accept professional criticism without taking it personally.
PITCHING IN: We bake. We clean up after ourselves. We help customers. We help each other. We sweep and mop and do dishes to keep our kitchen shiny and clean because we love our gorgeous light-filled bakery. As they say #teamworkmakesthedreamwork
NO EXPERIENCE? No worries...we'll teach you everything...a typical day for an "opener" would include getting your cash register til ready, starting the coffee, stocking the display counter with freshly-made donuts, scones, cookies, cupcakes and other pastries, and "opening the gates" to VERY appreciative customers. Rather than experience, we're REALLY looking for folks with integrity, maturity, and good work ethic (for example, we need you here on time, every time). We're hoping to find folks who thrive working in a fast-paced environment (especially when there's a line out the door). We dream about people who can work self-sufficiently without having to be "bossed around." We all take on many tasks such as restocking supplies, keeping things tidy, glancing at the To Do list when there's a break in the action...INTEGRITY, WORK ETHIC, and a true sense of CUSTOMER SERVICE are the attributes we'd love to discover in our ideal hire.
the job
SCHEDULE: This is a full or part time position year round.
WAGE/BENEFITS: Wide variety of benefits such as medical, dental, vision, 401k, paid parking or bus card, overnight home-to-work shuttle service & paid vacation! Hourly rate $11-$12 + plus tips.
PHYSICAL REQUIREMENTS: Must be able to work on your feet for a minimum of 8 hours and must be able to lift/carry up to 25lbs. Must be able to handle being busy & managing stressful times. Must be able to enjoy fun music and laugh at cheesy airport puns.
RESPONSIBILITIES: You must be prepared to take on a variety of tasks including but not limited to: time management, quality control, washing dishes, being busy, putting up with narcissism & egos, having a good time, drinking coffee, eating donuts, working hard, helping customers, meeting cool people, watching kids eyes bug out and more.
STILL READING? There’s one more important thing to point out: if you’re a job hopper, or if your life is still taking twists, turns, and a lot of “time off to travel or discover yourself,” please hold off applying until your life is in a place where you really want a good, steady job. Our very small business invests a LOT of time, resources, energy and money helping new employees integrate into our world of baking, and it’s crushing to have someone say they love working here, but need to skip onto the “next thing in life” after just 6-12 months. So please think carefully about your commitment to holding down a real job before sending in your application.
Angel Food Bakery & Donut Bar is an Equal Opportunity and E-Verify Employer.
This job description is a summary and not all inclusive of position duties and responsibilities.